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Melbourne's Christmas Wonderland logo
  • How much do tickets cost?
    Presale Ticket Pricing Single Ticket: $31.56* + Handling Fee VIP Ticket: $78.96* + Handling Fee Family Ticket: $111.96* + Handling Fee Ticket Pricing (after 24 November) Single Ticket: $35.63* + Handling Fee VIP Ticket: $78.96* + Handling Fee Family Ticket: $111.96* + Handling Fee FREE entry for children under 2 years old. * Booking fees apply.
  • What types of tickets are there?
    There are three types of tickets: Standard, VIP and Family.
  • What does the Standard ticket include?
    A Standard ticket price includes two hours of unlimited festive fun including all of our activities: Interactive Walkthrough: See, hear, touch and smell all the magic of Christmas in this interactive walk-through under the big top tent. Snow Land: Experience Snow Land and climb penguin mountain then zip down the snowslide into the biggest ball pit of all with 20,000 balls. Then jump on our jumpy castles across all the land. See Santa: No trip to the Christmas Wonderland is complete without a visit to the big man himself. Santa photos incur an additional charge. Visit Mrs Claus’ Bakery: Decorate your very own delicious treat and then savor your creation or gobble it down at Mrs Claus' Bakery. Elf’s Workshop: The cheeky elves are busy preparing for Christmas to arrive, but not too busy to spend some time with you creating some special take home craft. Mrs Claus Storytelling Corner: Join Mrs Claus and celebrate the festive season with some of your favourite Christmas carols and stories. It's sure to put everyone in the Christmas spirit! Rudolph’s Barnyard: Say hello and take a selfie with the animatronic reindeer in Rudolph’s Barnyard and don’t forget to take home your bag of magical reindeer food to leave out on Christmas Eve. North Pole Post Office: Write out and send off your letter to Santa, not sure what to write, our special letter writing elves will be there to lend a helping hand. The Grinch: Enjoy the music and fun of ‘The Grinch’ and meet the maven of mischief himself for a photo opportunity. Roaming Christmas Friends: Meet Christmas elves, reindeer herders, snowmen, the snow queen, Christmas singers all frantically preparing for the busiest time of year, but never too busy to say hello and stop for a selfie with you. Santa Land: It’s the busies time of the year – take a sneak a peek into Santa Land through his loungeroom window and see just what Santa is up to as the big day draws nearer. Christmas Skate: Roll up roll up and swap your shoes for skates – have some rollicking fun on our roller-skating rink. Creation Station: This free play block construction zone will have the creativity flowing with your creations limited only by your imagination.
  • What does the VIP ticket include?
    There is a limited amount of VIP tickets per session, so be quick! They include all of the Standard ticket inclusions plus: Your very own VIP Lanyard. Priority access to the start of your session. VIP entry (front of line access) to visit Santa* and all other activations at the event. VIP seating at the Christmas show. Food Voucher (to redeem) for either Chicken Nugget + Chips OR Hot Dog + Chips OR the healthier option of a delicious salad, either option comes with the choice of a small drink. Complimentary gift from the Toy Shop. All members of a group or family must have VIP tickets to enjoy VIP benefits. An adult accompanying a child with a VIP ticket must also have a VIP ticket. * Santa photo is an additional cost.
  • What does the Family ticket include?
    A Family ticket provides general admission for four. At least one member of the group must be over 18 years and family tickets are only available for evening shows.
  • Do adults and kids both need tickets?
    Yes, ticket prices are the same for adults and kids. Children under 2 can enter free of charge. All family members wanting to enjoy VIP ticket benefits must hold a VIP ticket.
  • What is NOT included in all ticket prices?
    Food, drink, merchandise and carnival games are NOT included in the ticket price. Santa photos are an additional cost.
  • Are photos with Santa included in the ticket price?
    All guests can visit Santa for free (children will receive a free gift). Photos with Santa can be purchased on-site for an additional cost. There is no pre-booking for photos, just line-up to see Santa during your session.
  • Do you accept Companion Cards? If so, how do we book?
    Yes we do. Please book via the MCW phone line to arrange tickets.
  • Where can I purchase tickets?
    Tickets can be purchased online at Ticketmaster by clicking here or by contacting one of our friendly Christmas Elves on 0400 881 007.
  • Do I need to book a photo with Santa and what is the cost?
    Santa photos are taken in your session, no booking is required. Visitors will receive a free gift even if they don't buy a photo. Photos will be available to purchase at an additional cost.
  • Are tickets available for sale on location on the day at the event?
    Limited tickets will be sold on location but don’t wait until the last minute! We expect most sessions to sell out in advance so suggest you purchase your tickets before you arrive on the day!
  • Is Ticketmaster the only online ticket seller where I can purchase tickets?
    Yes. Ticketmaster is our official ticketing partner and ALL genuine and authentic online ticket sales to the event are through Ticketmaster. Tickets being promoted for sales through other third party ticket resellers are tickets that may not be valid if purchased.
  • I have seen tickets for sale on ticket reselling websites, can I purchase these?
    Ticketmaster is our official ticketing partner and the only site for online ticket sales. We have had reports of ticket reselling sites Tixel, Hey Alex and Entradaria promoting ticket sales to the event. DO NOT purchase from ticket reselling sites as they are not verified nor can these tickets be guaranteed as legitimate.
  • Do I need to print my tickets?
    No, we can scan your tickets directly from your phone or from a printout if you have it handy.
  • Do you offer ticket discounts for group bookings?
    Please contact one of our friendly Christmas Elves on 0400 881 007 to discuss our group booking options for groups of 20 or more.
  • Who can I talk to about a private session for a private business or corporate group?
    We would love to host your business or a corporate group for a private session. Please contact Keith Brown who will be able to provide more details.
  • Can we purchase tickets to an entire session for my work Christmas party and/or social club?
    Yes! Please keep in mind each session can cater for up to 1000 ticket holders and we are open to working with businesses to cater for their work Christmas party or social club plans. Please contact Keith Brown who will be able to provide more details.
  • What happens if I've lost my ticket and I can't remember my session time?
    Please contact Ticketmaster with your credit card that you used and full personal details and they will find your booking.
  • We accidentally booked the wrong date, how can I change my booking date and time?
    Please contact Ticketmaster for help If you are still having trouble, please call MCW and we will assist.
  • We can no longer attend as planned. Is it possible to get a refund?
    There is no Refund Policy but we are happy to exchange tickets to another date.
  • What time do the doors open?
    Doors open at the session time stated on your ticket and do not open earlier than the session time.
  • How long does each session last?
    All sessions run for 2 hours.
  • Is the event undercover?
    All activities at Melbourne's Christmas Wonderland are undercover in the air-cooled big-top.
  • Is there food available at the event?
    Yes! There are plenty of delicious food and drink options available on site to satisfy those cravings, from an aromatic cup of freshly brewed coffee to steaming hot chips and fresh donuts. From light snacks to food offerings that are a little heartier.
  • Is the event pram friendly?
    Yes. However, Melbourne's Christmas Wonderland cannot take responsibility for prams left unattended during the event.
  • Is the event accessibility friendly?
    Yes. The event takes place on a single level with the aisle being a minimum width of 2.4m. There is also accessibility parking on site at the event.
  • Is the event suitable for those with sensory needs?
    The event does include a reasonable level of noise, lights and live entertainment with music and crowds. Generally, week day sessions are less crowded so may be more suitable.
  • Are there toilets and parenting rooms on site?
    Yes- there are clean toilets and parenting rooms available on site, including accessibility toilets.
  • Is this event the same as the other Christmas events that have been previously held in Melbourne?
    Creators of the award-winning Sesame Street Circus Spectacular and Jurassic Creatures, The Event Touring Company are excited to present Australia’s most beautiful Christmas event. Melbourne’s Christmas Wonderland is a new event that will transport you to an enchanted Christmas paradise, starting with the interactive walk through where you can see, hear, touch and smell all the magic of this most wonderful time of the year. Multiple themed Christmas zones and live entertainment that appeals to all ages will delight for two hours of non-stop festive, fun.
  • What's the difference in the experience between Rudolph’s Birthday Party session and a regular Melbourne Christmas Wonderland session?
    Our Rudolph's Birthday sessions include the following additional elements: The one-and-only Rudolph the Red-Nosed Reindeer will be in attendance to meet children Visitors can enjoy a slice of Rudolph's birthday cake Children will receive a cupcake and lollie bag upon arrival Everyone can join in the festivities and sing Happy Birthday to Rudolph
  • Can I stay longer than the 2 hour session?
    Unfortunately no. Each session lasts for 2 hours and you can enter at any time during the 2 hour time frame. At the end of the session, doors close allowing us to prepare for the next session.
  • Is this event alcohol and smoke free?
    MCW is an alcohol and smoke free event.
  • Are there clowns or animals?
    There are no clowns or live animals involved in the event.
  • Who can roller skate?
    There is no age limit to roller skate as long as there are skates that fit. Please note that all patrons skate at their own risk and MCW is not liable if you injure yourself, unless the injury is caused by faulty equipment.
  • Privacy Policy
    We only collect data from Ticketmaster if the card holder purchasing the ticket/s has ticked the box and approved to be contacted at another time. We do not collect or sell data. All data colelcted is kept secure with Ticketmaster.
  • Where can I park?
    NO PARKING AVAILABLE ON SITE. ACCESSIBILITY PARKING AVAILABLE ONLY. Parking is available nearby on Yarra Blvd via council rules.
  • What is the best way to travel to Burnley Oval, Richmond for Melbourne’s Christmas Wonderland?
    Public Transport is the best way to travel. The closest tram stop is #17 on Swan Street. Public Transport Victoria can help you plan your journey with most choosing to hop on the tram from the city to Burnley Oval. NO PARKING AVAILABLE ON SITE. ACCESSIBILITY PARKING AVAILABLE ONLY.
  • Can I tag you on Facebook and Instagram?
    Please do share your memories with us and tag us on Facebook and Instagram at: @melbourneschristmaswonderland #melbxmaswonderland

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